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# Service level compliance

Each service level and workload type has a response band that is associated with it. When a storage group (workload) is said to be compliant, it means that it is operating within the associated response time band.

When assessing the compliance of a storage group, Workload Planner calculates its weighted response time for the past 4 hours and for the past 2 weeks. Workload Planner then compares the two values to the maximum response time associated with its given service level. If both calculated values fall within (under) the service level defined response time band, the compliance state is STABLE. If one of them is in compliance and the other is out of compliance, then the compliance state is MARGINAL. If both are out of compliance, then the compliance state is CRITICAL.

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